Did you know that we are able to solve more than two-thirds of laser equipment defects remotely with customers? In addition to standard support via phone or email, we also provide smart glasses which work on the principle of augmented reality. As a result, we can guarantee the maximum availability of our technicians, a faster diagnosis of problems, and thereby lower the total cost of service.
Smart glasses for service interventions
Main benefits
Real-time sharing of knowledge and experience between a production worker and an expert at a computer.
The service technician is familiarised in detail with the problem before the first trip, thereby goes to the customer well-informed and prepared, and if necessary equipped with a spare part.
Smart glasses can be purchased or rented from us as a part of additional services to the service contract.
